Barriers Facing E-Service Technology in Developing Countries: A Structured Literature Review

E-Government services adoption rate is rapidly

increasingly in the developing and lower-middle-income

countries for promoting good governance capability and

accountability of public organisations. E-Government services

are helping to boost government revenue, very fast and secured

transactions, reduce corruption through the use of modern

technology and transparent operations. It is imperative to state

that the e-Service in an e-Governance domain has been gaining

more attention over past two decades. This paper will examine a

structured literature review (SLR) of the barriers facing E-

Service Technology in developing countries with Nigeria as a case

study. In this study, the use of a structured literature review gives

rise to reviewing papers from conferences on Google Scholar

between 2009 and 2014. A total of 3100 papers were reviewed

using content analysis and 68 papers from Google Scholar after

careful filtering, classification and analysis met the inclusion

criteria for barriers facing E-Service adoption and

implementation including the success factors.A model has

emerged that captures both the barriers facing E-Service

technology and solutions, it has been identified that the public is

much aware of E-Services, but the successful adoption and

implementation remains a misery due to various barriers.