Challenges of e-Service Adoption and Implementation in Nigeria: Lessons from Asia

E-Service has moved from the usual manual and traditional way of rendering services to electronic service provision for the public and there are several reasons for implementing these services, Airline ticketing have gone from its manual traditional way

to an intelligent web-driven service of purchasing. Many companies

have seen their profits doubled through the use of online services in

their operation and a typical example is Hewlett Packard (HP) which

is rapidly transforming their after sales business into a profit

generating e-service business unit.

This paper will examine the various challenges confronting e-

Service adoption and implementation in Nigeria and also analyse

lessons learnt from e-Service adoption and implementation in Asia to

see how it could be useful in Nigeria which is a lower middle income

country. From the analysis of the online survey data, it has been

identified that the public in Nigeria are much aware of e-Services but

successful adoption and implementation have been the problems

faced.